Three Year Limited Bases Warranty
Who and What Does This Warranty Cover?
The Mattress Foundation and Platform Bed is covered by a three (3) year limited warranty (the “Bases Warranty”), which begins on the date of purchase, and is made available to Mattress Foundation and Platform Beds manufactured by us and that are purchased directly from our authorized retailers (a “Base”). This Bases Warranty gives you specific legal rights, and you may have other rights that vary from state to state.
We warrant the Bases, when sold to you in its original packaging, against confirmed defects in material and workmanship (“Defects”), as set forth below, for a period of three (3) years from the time your Base is purchased by you, provided the Base is only used normally for its intended purposes.
This limited Bases Warranty only extends to the original purchaser of a Mattress Foundation or Platform Bed. All warranties, including any implied warranties, are valid only for the period of time the Base is owned by the original purchaser. The “original purchaser,” for the purposes of this Bases Warranty, is the first purchaser of the Base from us or an authorized retailer. Please retain a copy of your receipt as proof of purchase. All limited warranties are non-transferable.
What Does This Warranty Not Cover?
This limited Bases Warranty does not cover the following:
- Structural or visual damage from using an improper bed frame or placing the Mattress Foundation on the floor;
- Physical abuse or damage to the Base structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
- Replacement of any non-defective pieces in the sleep system (for example, if you purchase a Base with multiple components and only one component is defective, then we will only replace the defective component)
- Any Base (whether manufactured by us or not) sold by resellers or individuals who are not authorized retailers.
What are Your Remedies Under the Warranty?
In the event of a confirmed Defect, our sole and exclusive liability and your sole remedy under this limited Bases Warranty will be, at our option, to provide a replacement Base or to provide a refund, subject to your fulfillment of “How to Make a Claim” below. Refunds are based on the original purchase price and may be pro-rated according to the remaining life of the Bases Warranty. Refunds shall exclude shipping and handling charges discussed below.